Frequently Asked Questions

Where do you ship?

We ship within the United States from our warehouse in San Leandro, CA. Some products are pickup-only and cannot be shipped.

How much does shipping cost?

Shipping is calculated at checkout from UPS rates based on the size and weight of the packages in your order. You will see the exact rate after you enter your address and before you pay.

How long until my order ships?

Most orders ship within 1–2 business days. You will get a confirmation email with tracking once it ships.

Can I pick up my order?

Yes. Choose Pickup at checkout. Pickup is at 130 Doolittle Drive #17, San Leandro, CA 94577, Monday–Friday, 10am–5pm Pacific. We email you when your order is ready.

Why are some products pickup only?

Certain hazardous or DOT-regulated products, such as some pest-control products, alcohols and pH adjusters, cannot be shipped. They are marked Pickup in Store Only on the product page.

Do you ship large or heavy equipment?

Some large or heavy items ship by freight and need a quote. Email us the product name and your delivery address and we will send a quote.

What is your return policy?

Returns are accepted within 30 days of delivery for unopened, unused items in original packaging. Email dsgardensupplies@gmail.com to start a return.

Do you offer wholesale pricing?

Yes. We offer wholesale pricing for nurseries, garden centers, retail shops and commercial growers. Email us your business name and what you are looking for and we will reply with pricing.

How do I contact you?

Email dsgardensupplies@gmail.com or call 510-430-8589. Include your order number for questions about an existing order.